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If you need to contact us again, we'll always be here for you. Calls are free from landlines and mobiles in the UK. Even if you don't have credit on your mobile phone you can still call us for free. Calls may be chargeable from mobiles and the number will appear on your mobile bill.To call us free from the Channel Islands, try using a landline or phone box.
Sending an email is different to speaking to a counsellor on the phone or online.
If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.
They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. But most importantly, they all care about young people and give up some of their time to volunteer as counsellors.
And only young people in the UK can sign up for an account and use the 1-2-1 counsellor chat, email and message boards on our site.
But all young people can read our advice and use the rest of our site.If you were talking about something serious like getting help with self-harm or suicidal thoughts, it’s important to let the counsellor know if you feel safe or not. Childline is a free number, so anyone can call us at any time.