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Industry type defines the industry type for the transaction and identifies how transactions are obtained.
This information is passed in the transaction request submitted to Chase Orbital.
If it is an urgent matter, please contact their support team by phone. Error processing transaction." If this error occurs, please contact Chase Orbital to ensure your accounts are properly linked.
We can refer you to the right contacts to ensure that you are set up with a gateway account that is compatible with Zuora.
Zuora does not support the Orbital Gateway (Tampa Platform) so please make sure your gateway account is configured using the right host platform.
If you are not sure which hosting platform your Orbital Gateway is using, the Orbital Gateway (Tampa Platform) uses BIN 000002) and has a 12 digit PNS Merchant ID number.
Please select the appropriate industry type, choosing from one of the following: The Industry Type for your merchant account can be found by logging into your Orbital Virtual Terminal and viewing the setup for your merchant ID (MID).
Alternatively, you can also contact your Chase Orbital Account Executive or Orbital support to determine which default Industry Type is set up for your MID(s).In order for Zuora to submit payment transactions to Chase Orbital gateway on your company's behalf, your Chase Obital Merchant ID(s), also known as the Presenter ID, will need to be linked to Zuora's Submitter ID (SID).